Terms and Conditions

Man With a Van Brixton Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Brixton provides removal, transport and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions:

Company means Man With a Van Brixton.

Customer means the person, firm or organisation requesting the services of the Company.

Services means removal, transport, loading, unloading, and any other services agreed between the Company and the Customer.

Vehicle means any van or other vehicle used by the Company to provide the Services.

Goods means all items, belongings, furniture, equipment, and any other property moved, handled or transported by the Company on behalf of the Customer.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van, removals and light transport services within its operating area and throughout the UK, subject to availability and agreement. The precise scope of Services will be as described in the booking confirmation provided to the Customer.

The Company reserves the right to refuse to transport any Goods that, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, poorly packed, or likely to cause damage to the Vehicle, the Company, its staff, the Customer, or third parties.

3. Booking Process

3.1 Quotation

Any quotation provided by the Company is based on the information supplied by the Customer regarding addresses, access, number and type of items, required date and time, and any special requirements. Quotations are not binding if the information supplied is incomplete or inaccurate.

Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to vehicle and staff availability at the time of booking.

3.2 Confirmation of Booking

A booking is only confirmed when the Company has accepted the Customer's request for Services and issued a booking confirmation. The Company may require the Customer to provide full details, including names, addresses, dates, times, descriptions of Goods, and access conditions.

The Company reserves the right to request a deposit or prepayment before confirming any booking. If a deposit or prepayment is requested and not received by the specified time, the Company may cancel the provisional booking without further notice.

3.3 Changes to Bookings

The Customer must notify the Company as soon as possible of any changes to the booking, including changes to addresses, access, dates, times, or the volume or nature of the Goods. Any changes may affect the quoted price and may be subject to availability.

The Company will use reasonable efforts to accommodate changes but does not guarantee that changes can be accepted. If changes cannot be accommodated, the original booking and cancellation terms will apply.

4. Customer Responsibilities

The Customer agrees to:

Ensure that all information provided to the Company is accurate and complete.

Arrange suitable parking and access at all collection and delivery addresses, including any permits or permissions required.

Ensure that Goods are properly packed, secured, and ready for transport unless packing services have been specifically agreed.

Be present or represented at the collection and delivery locations to provide access, instructions and confirmation of completion.

Advise the Company in advance of any fragile, valuable, or unusually heavy items, and of any special handling requirements.

Comply with all applicable laws and regulations relating to the contents of Goods, including waste regulations, prohibited items and hazardous materials.

5. Payments and Charges

5.1 Rates and Pricing

Prices are based on the service type, time, distance, number of staff, volume and nature of items, and any additional services requested. The Company may charge by the hour, by fixed price, or by another method as agreed in the booking confirmation.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may require full or partial payment in advance for certain bookings, such as long-distance moves, larger removals, or bookings outside standard hours.

The Customer must ensure that a valid method of payment is available at the time payment is due. If payment is not made when due, the Company may suspend or refuse to continue Services and may retain possession of Goods until payment is received in full.

5.3 Additional Charges

The Company reserves the right to apply additional charges where:

There are delays not caused by the Company, including waiting time for keys, access or Customer representatives.

Access is significantly more difficult than described, such as long carries, restricted entrances, or multiple flights of stairs not previously disclosed.

Extra items are added to the job that were not included in the quotation.

The nature of Goods requires additional staff, equipment, or time not previously agreed.

The Customer requests additional services, such as extra drops, packing, assembly or disassembly of furniture.

Such additional charges will be calculated at the Companys standard rates and are payable by the Customer.

6. Cancellations and Amendments

6.1 Customer Cancellations

If the Customer wishes to cancel a booking, the Customer must notify the Company as soon as reasonably possible. The following cancellation terms will generally apply, unless otherwise stated in the booking confirmation:

Cancellations more than 72 hours before the scheduled start time: no cancellation fee, except for any non-refundable third-party costs.

Cancellations between 24 and 72 hours before the scheduled start time: the Company may charge up to 50 percent of the quoted price.

Cancellations less than 24 hours before the scheduled start time or failure to be available when the Company arrives: the Company may charge up to 100 percent of the quoted price.

6.2 Company Cancellations

The Company reserves the right to cancel or postpone any booking due to events beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, accidents or safety concerns.

Where the Company cancels a booking, it will use reasonable efforts to offer an alternative time or date. If no suitable alternative can be agreed, the Company's liability will be limited to refunding any deposit or prepayment received for the affected booking.

6.3 Postponements

If the Customer requests to postpone a booking, this will be treated as a cancellation and rebooking, and the above cancellation terms may apply unless the Company agrees otherwise in writing.

7. Loading, Transport and Delivery

The Company will handle and transport Goods with reasonable care and skill. The Customer accepts that minor marks or wear may occur in the normal course of moving, especially where items are large, heavy or difficult to manoeuvre.

The Company is not obliged to dismantle or assemble furniture or equipment unless such services have been expressly agreed. Where the Company assists with dismantling or assembly at the Customers request, it does so without accepting responsibility for any pre-existing damage, inherent weaknesses, or manufacturer limitations.

The Customer must ensure that access routes are safe, clear and suitable for moving Goods. The Company may refuse to move items where it reasonably considers that doing so would be unsafe or likely to cause damage to property or Goods.

8. Liability and Limitations

8.1 General Liability

The Company will take reasonable care in handling and transporting Goods. However, the Companys liability for loss of or damage to Goods is limited as set out in this section.

8.2 Exclusions of Liability

The Company will not be liable for:

Any loss or damage arising from the Customers failure to properly pack, secure or protect Goods, unless packing services were provided by the Company.

Damage to the internal or external surfaces of items that are inherently fragile or have pre-existing defects, such as flat-pack furniture, glass, mirrors, stone, or items assembled in situ.

Damage or loss resulting from the nature of the Goods, including wear and tear, leakage, atmospheric or climatic conditions, infestation, or inherent vice.

Loss of or damage to valuable items including cash, jewellery, watches, documents, artworks, antiques, collections, or electronic data, unless the Company has expressly agreed in writing to carry such items and they have been specifically declared and valued.

Consequential or indirect losses, including loss of profit, loss of opportunity, loss of enjoyment, or any non-physical losses.

8.3 Limits on Liability

To the maximum extent permitted by law, the Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of:

The cost of repairing the damaged item or area; or

The current market value of the item at the time of loss or damage; or

The total price paid or payable by the Customer for the Services under the relevant booking.

8.4 Customer Inspection and Claims

The Customer must inspect Goods and property as soon as reasonably possible on completion of the Services. Any visible damage or loss must be reported to the Company within 48 hours of completion. Any other claims must be notified within 7 days of completion.

If the Customer fails to give notice within these time limits, the Company may reasonably assume that the Services were provided without material issue, and may decline to consider late claims, except where the law requires otherwise.

9. Insurance

The Company maintains insurance appropriate for its operations, subject to the terms, conditions and exclusions of its policies. These Terms and Conditions operate alongside any insurance cover, and do not extend or modify the cover provided by any policy.

The Customer is responsible for arranging any additional insurance they consider necessary for their Goods or property, including during loading, transport and unloading.

10. Waste and Environmental Regulations

The Company will comply with applicable waste and environmental regulations when handling items for disposal or recycling. The Customer must not request the Company to dispose of any items in a manner that would breach such regulations.

The Company is not a general waste carrier unless expressly stated. Where the Company agrees to remove waste or unwanted items, this will be subject to separate agreement and may incur additional charges for labour, transport, tipping fees and administrative costs.

The Customer must not include prohibited or hazardous items in any Goods intended for disposal or transport, including but not limited to chemicals, solvents, asbestos, gas bottles, flammable liquids, explosives, medical or biological waste, or any items classified as hazardous or controlled under UK law.

Where prohibited items are discovered, the Company may refuse to carry or handle them, and the Customer may be liable for any resulting costs, fines or damages.

11. Access, Parking and Property Damage

The Customer is responsible for arranging appropriate parking at all locations. Any parking charges, penalties or fines incurred as a result of carrying out the Services may be charged to the Customer.

While the Company will take reasonable care to avoid damage to property, the Company is not responsible for damage caused by the movement of Goods where access is restricted, where the Customer has requested items be moved in a way that presents a risk, or where protective measures such as floor coverings have not been requested or provided.

12. Delays and Force Majeure

The Company will make reasonable efforts to arrive and complete work within agreed timeframes. However, times are estimates only and are not guaranteed. The Company will not be liable for delays or failure to perform where caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, weather, breakdowns, or actions of third parties.

13. Conduct and Safety

The Company expects respectful conduct from both its staff and Customers. The Company may withdraw its staff and terminate the Services immediately where staff are subjected to abuse, threats, unsafe conditions or illegal activities.

The Customer must not require staff to lift or carry items that are unreasonably heavy, unsafe, or likely to cause injury. The Company may refuse to move such items at its discretion.

14. Data Protection and Privacy

The Company will handle personal information provided by the Customer in accordance with applicable data protection laws. Personal data will be used only for the purpose of providing and administering the Services, handling payments, managing bookings, and any other legitimate business purposes connected with the Services.

15. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. Making a complaint does not remove the Customers obligation to make payment for Services rendered, subject to any agreed adjustment.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Any changes will not apply retrospectively to confirmed bookings unless required by law.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent, where permitted by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions.