Privacy Policy

Man With a Van Brixton Privacy Policy

This Privacy Policy explains how Man With a Van Brixton collects, uses, stores and protects personal data of all customers and prospective customers in the Brixton area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.

By using our services or contacting us to make an enquiry, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling your personal data lawfully, fairly and transparently.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Brixton customers and prospective customers in the Brixton area who use our services for removals, transport or related activities, whether the services are arranged directly with us or via third parties that act on our behalf as processors.

This Privacy Policy covers personal data collected online, by phone and in person in connection with quoting, booking, delivering and managing our man and van services.

Data Controller

For the purposes of data protection law, Man With a Van Brixton is the data controller in relation to the personal data we collect and process about you. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you enquire about or use our services:

Identification and contact details: name, address, service addresses for pick up and drop off, and general location in the Brixton area; communication details such as email, telephone contact details or other communication preferences where provided by you.

Service and booking information: details of the services you request, dates and times of moves, type and volume of items to be transported, access information for properties, special instructions and related notes required to plan and deliver the service.

Billing and payment information: billing address, payment status, amounts charged and records of invoices and receipts. Payment card details are processed securely by our chosen payment processors and are not stored by Man With a Van Brixton beyond what is strictly necessary for the transaction.

Communication records: records of communications with you, including enquiries, quotes, emails, messages and feedback, to help us manage bookings, respond to queries and improve our services.

Technical and usage information: limited technical data such as IP address, device type and basic usage information where you access our online content. This is used to maintain the security and performance of our online services and to understand how our content is used.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract: we process your personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, deliver man and van services, manage payments and handle service‑related enquiries.

Legal obligation: we process certain data where it is necessary to comply with legal obligations, for example record keeping for tax and accounting purposes, responding to lawful requests from authorities or meeting regulatory requirements.

Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our relationship with customers, improving our services, preventing fraud, ensuring the security of our operations and keeping basic records of past services.

Consent: in some cases, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, plan and deliver man and van services in the Brixton area that you have requested or contracted us to provide.

To manage bookings, communicate with you about your move or transport needs, confirm arrangements and handle any changes or issues.

To process payments, issue invoices and receipts, and maintain records necessary for our accounts and business administration.

To respond to your enquiries, feedback or complaints and to provide customer support before, during and after the provision of our services.

To protect our business, staff and customers, including verifying details as necessary, preventing misuse of our services and detecting or preventing fraud.

To analyse and improve the performance and quality of our services and customer experience, and to develop new or enhanced offerings in the Brixton area.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors on our behalf, or in limited cases as independent controllers, when this is necessary for the purposes described in this Privacy Policy.

Processors: We may use third party service providers to assist with functions such as payment processing, accounting support, secure data storage, customer relationship management, communication tools and website hosting. These providers process your personal data only in accordance with our instructions, are bound by contracts that require them to protect your data and may not use it for their own purposes.

Professional and legal recipients: Where required, we may share data with professional advisers such as accountants or with public authorities, regulators, law enforcement agencies or courts where we are legally obliged to do so or where it is necessary to establish, exercise or defend legal claims.

We take reasonable steps to ensure that all third parties with whom we share personal data provide sufficient guarantees to implement appropriate technical and organisational measures to protect your data.

International Data Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area by our processors or service providers, we require that appropriate safeguards are in place to ensure your data is treated securely and in accordance with data protection law. Such safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we keep customer and booking records, including basic contact details, service information and related communications, for a period that allows us to respond to questions about past services, manage our accounts and comply with applicable legal retention obligations. Payment and invoice records may be retained for longer periods where required by tax or accounting rules.

When personal data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be associated with you.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls, secure storage, encryption where appropriate and staff awareness and training on data protection responsibilities.

While we strive to protect your data, no system can be completely secure. You should take care when providing personal data, especially when communicating over open networks.

Your Data Protection Rights

As a customer or prospective customer of Man With a Van Brixton in the Brixton area, you have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these rights may include:

Right of access: the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain information about how it is processed.

Right to rectification: the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: the right to request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: the right to request that we restrict the processing of your personal data in specified situations, such as while we verify the accuracy of data or consider an objection.

Right to object: the right to object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests, including profiling. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or processing is required for legal claims.

Right to data portability: the right, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used, machine readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact methods made available through our usual customer communication channels. To help us respond, please provide sufficient information for us to identify you and your interaction with Man With a Van Brixton.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are concerned about how we have handled your personal data. You can contact the Information Commissioner directly for further information about your rights and how to make a complaint.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in law. Any updated version will apply to all new interactions with Man With a Van Brixton from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.