Terms and Conditions for Man With A Van Brixton

These Terms and Conditions set out the basis on which Man With A Van Brixton provides removal, transport, collection, delivery and related services to customers in the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These conditions apply to all services supplied under the name Man With A Van Brixton, whether the work involves a single item, part-load transport, household moving, office relocation support, or other agreed van services.

These terms are intended to be fair, clear and legally enforceable. They describe how bookings are made, how payment is handled, when cancellations may be charged, what limits apply to liability, how waste must be dealt with, and which law governs the agreement. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects any rights the customer may have under applicable UK consumer law.

For the purposes of this agreement, “customer” means the person requesting the service and any person acting on their behalf. “Services” means any transport, moving, loading, unloading, collection, disposal or related work agreed in advance. References to “we”, “us” and “our” mean the provider operating as Man With A Van Brixton.

Booking Process

A booking is formed when the customer provides the required details and we confirm acceptance of the job. A request may include the collection and delivery addresses, preferred date and time, description of goods, access conditions, number of items, any stairs or lift restrictions, parking limitations, and any special handling requirements. The customer must ensure that all booking information is accurate and complete. If important details are omitted or incorrect, the service may need to be adjusted, delayed or re-priced.

Any quotation provided is based on the information supplied at the time of enquiry. Unless stated otherwise, quotations are estimates only and may change if the actual job differs from the description given. Additional charges may apply where the work takes longer than expected, involves extra loading, requires more staff, includes waiting time, or is affected by poor access, traffic delays, or unsafe conditions. We reserve the right to refuse or suspend a booking where the customer has provided misleading information or where the job would be unlawful, unsafe or impractical.

The customer must be available, or must arrange for an authorised representative to be available, at the collection and delivery points at the agreed time. If keys, codes, permits, or access instructions are needed, the customer is responsible for making them available in advance. Any failure to provide access may result in waiting charges, rescheduling fees, or cancellation charges. We may also refuse to carry out the service if access cannot be obtained within a reasonable time.

Service Scope and Customer Responsibilities

Our work may include lifting, carrying, securing, transporting and unloading items, but only within the scope agreed at booking. Unless expressly included, we do not provide dismantling, assembling, packing, unpacking, electrical disconnection, plumbing work, or specialist installation. Any assistance outside the agreed scope is offered at our discretion and may incur additional charges. The customer is responsible for ensuring that all items are suitable for transport and that fragile, hazardous or prohibited goods are disclosed before the move begins.

The customer must pack items appropriately unless we have agreed to provide packing services. We accept no responsibility for damage caused by inadequate packing, unsuitable containers, overfilled boxes, or items left loose and unsecured by the customer. The customer should remove or secure loose parts, including shelves, doors, cables, batteries and accessories, before collection unless otherwise arranged. Where we are asked to transport items that require special care, the customer must notify us in writing or in the booking notes.

The customer warrants that they are authorised to arrange the service for the goods concerned and that the goods are lawfully possessed. Man With A Van Brixton may decline to transport items that appear stolen, unsafe, unlawful, contaminated, or likely to cause damage to other property. We may also refuse items that present a risk to health and safety or that breach any road transport or waste disposal rules.

Payments and Charges

Unless otherwise agreed, payment is due on completion of the service. We may request a deposit, partial prepayment, or full advance payment for certain bookings, especially for larger jobs, scheduled time slots, or work requiring reserved staffing. Any deposit paid will be applied against the final invoice unless the booking is cancelled in a way that allows us to retain it under the cancellation terms below. All prices are stated in pounds sterling unless explicitly noted otherwise.

The customer must pay all agreed charges, including any waiting time, congestion or parking-related charges, tolls, permit costs, additional labour, and any reasonable expense incurred in carrying out the service. If the job changes after confirmation, the revised price will be based on the actual work completed and any additional resources required. Where payment is made by bank transfer, card, cash or other accepted method, the customer must ensure cleared funds are available by the agreed due date.

Late or failed payment may result in the suspension of further work, recovery action, and any lawful fees incurred in collecting the debt. We may charge interest on overdue sums at the statutory rate or, where permitted, at a reasonable commercial rate. The customer agrees that invoices and receipts may be issued electronically. If a customer disputes part of an invoice, they must pay the undisputed amount on time and raise the dispute promptly with supporting details.

Cancellations, Rescheduling and Waiting Time

The customer may cancel or reschedule a booking, but notice must be given as early as possible. If the customer cancels with sufficient notice, we may at our discretion waive or reduce charges already incurred. Where a cancellation is made after resources have been allocated, or where the booking slot has been reserved and cannot reasonably be reallocated, we may retain all or part of any deposit and may charge for reasonable losses caused by the cancellation. This is especially relevant for time-critical or long-distance jobs arranged as man and van Brixton services.

If we arrive at the agreed time and cannot complete the job because the customer is absent, the property is inaccessible, the goods are not ready, or the customer refuses to proceed, we may treat the booking as cancelled and charge accordingly. If the customer requests a delay, we may agree to wait for a reasonable period, but waiting time may be charged at the applicable rate. We will always act reasonably and proportionately when applying cancellation or delay charges.

We may cancel or postpone a booking where unavoidable circumstances arise, including vehicle breakdown, severe weather, unsafe working conditions, staff illness, road closures, or events outside our control. If we do so, we will use reasonable efforts to rearrange the service or refund sums already paid for the portion not provided. Our liability for cancellation by us is limited to the refund of payments received for services not delivered, except where consumer law requires otherwise.

Liability and Insurance

We will carry out the service with reasonable care and skill. However, the customer acknowledges that moving and transport work involves inherent risks, particularly where items are heavy, fragile, awkward, or improperly packed. We are not responsible for pre-existing damage, normal wear and tear, or losses resulting from the customer’s instructions, the condition of the items, or the customer’s failure to disclose important information. Our team may refuse to move any item that appears unsafe to lift or transport.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our proven negligence or breach of contract. We are not liable for indirect, consequential or economic losses such as loss of profit, loss of business, missed appointments, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If the customer wishes to claim for damage or loss, they must notify us as soon as reasonably possible and provide evidence, including photographs, a description of the item, and proof of value where relevant. The customer must take reasonable steps to minimise the loss. Any claim may be reduced if the customer contributed to the damage, gave incorrect instructions, failed to pack items properly, or allowed unsafe conditions to arise. Where insurance applies, the policy terms and limits will determine the extent of any settlement.

Waste, Disposal and Regulatory Compliance

Where the service includes collection or removal of unwanted items, the customer must clearly identify which goods are to be disposed of and which are to be retained. Waste handling must comply with applicable UK waste regulations. We will only remove, transport or dispose of items where lawful to do so and where the waste type has been disclosed accurately. The customer must not include hazardous waste, clinical waste, asbestos, chemicals, oils, gas cylinders, contaminated materials, or any item requiring specialist licensing unless we have expressly agreed in writing and are legally permitted to handle it.

If we collect waste, the customer is responsible for confirming that the waste is correctly described and separated. Misdescribed waste may lead to refusal, extra charges, or onward reporting where required by law. We may ask the customer to identify the source of the waste and to confirm that they have authority to arrange its removal. The customer accepts that improper disposal of waste can create legal liability, including fines or enforcement action, and agrees to cooperate fully with lawful checks and documentation requests.

We will act in accordance with relevant environmental and transport obligations, including duties relating to duty of care, responsible transfer, and disposal through authorised facilities where required. The customer must not ask us to dispose of items in a way that would breach environmental, waste carrier or road transport rules. If any item is found to be prohibited or unsafe after collection has begun, we may return it, isolate it, or charge for lawful disposal options where available.

Access, Property and Site Conditions

In order to provide the service safely, the customer must ensure that the premises and route of access are reasonably clear and suitable for the work. This includes entrances, hallways, stairways, lifts, loading areas and parking arrangements. If access is restricted, the customer must tell us in advance. We are not responsible for delays or inability to complete work caused by unsafe access, locked doors, insufficient parking, or obstacles that were not disclosed when the booking was made.

The customer must protect floors, walls, fixtures and other property if they are concerned about damage from normal moving activity. We will use reasonable care, but we cannot guarantee that no marks or scuffs will occur during the handling of large or heavy items. If a customer requests the use of blankets, straps, trolleys, covers or other protective equipment, that request should be made before the job starts. Any special site rules, building regulations or permit requirements must be communicated in advance.

General Legal Provisions

These terms may be updated from time to time to reflect changes in law, business practice or service requirements. The version in force at the time of booking will generally apply to that booking unless a change is required by law. No failure or delay by us in exercising any right under these terms will operate as a waiver of that right. The customer may not assign or transfer their rights under this agreement without our written consent.

If a dispute arises, both parties should first attempt to resolve it in good faith by discussing the issue and reviewing the relevant booking details, invoices and evidence. If the matter cannot be resolved informally, either party may pursue the rights and remedies available under the law. These terms do not create any partnership, employment or agency relationship between the parties. Each booking is a separate contract unless otherwise agreed in writing.

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or connected with the services, the booking, or these terms, subject to any mandatory consumer rights that apply. By using the services of Man With A Van Brixton, the customer agrees that the contract will be interpreted and enforced under this legal framework.